PRODUCT SUPPORT


 

You can send your technical questions and support related inquiries about our products or their usage, to the enlisted communication ways on the Contact menu site. Our technicians will get in touch with you as soon as they can.

 

Remote technical support (M2M Quick Support)

When you need online technical support, our technicians will assist you to solve your incident / case by a remote access to your computer system, by downloading and using the following M2M Quick Support tool. The connection needs an account and password, which will be defined by our support.

M2M Quick Support

 

Incident Management

Please use this email address: iotsupport@wmsystems.hu in case of having an incident regarding the ordered product. The incidents are registered into our ticketing system, where you will receive a response message of the recorded ticket with its identifier, while our support team will be contacting you as soon as possible.

DOWNLOADABLE SOFTWARE


 

M2M Easy 2 / M2M Easy 2S

Firmware
  M2M Easy 2 Security Communicator Firmware (R06S)
  M2M Easy 2 Security Communicator Firmware (R08F10)

Application
  Microsoft .NET 4 Framework (EasyTerm v1.2/v1.3.1 component)
  EasyTerm v1.2 tool and configuration for R06S FW (Win XP/Vista/7)
  EasyTerm v1.3.1 tool and configuration for R08F10 FW (Win 7/8/10)
  EasyTerm v1.3.1 tool and configuration for R08F10 FW (Win XP/Vista)

M2M Easy 2 FIRE / M2M Easy 2S FIRE 

Firmware
  M2M Easy 2 FIRE Communicator Firmware (R06S TMT)

Application
  Microsoft .NET 4 Framework (EasyTerm component)
  EasyTerm v1.2 tool and configuration for (for R06S TMT FW)

Narrow Band Smart IoT Transmitter

Firmware
  Narrow Band Smart IoT Transmitter Firmware (R08I09)

Application
  Microsoft .NET 4 Framework (EasyTerm component)
  EasyTerm v1.3.4 tool and configuration for Impulse FW (Win 7/8/10)

Narrow Band Smart IoT Gateway

Firmware
  Narrow Band Smart IoT Gateway Firmware (R08I09)

Application
  Microsoft .NET 4 Framework (EasyTerm component)
  EasyTerm v1.3.4 tool and configuration for Impulse FW (Win 7/8/10)

M2M Router

Firmware
  M2M Router Firmware 2018-05-02

Firmware
  RNDIS USB-LAN driver (Win 7/8/10)
  Prolific USB-LAN driver (Win 7/8/10)

M2M Router PRO 4 

Firmware
  M2M Router PRO 4 Firmware – 2019-05-27
  M2M Router PRO 4 – Firmware uSD Installer 2019-05-27

Driver
  DisplayLink USB-LAN driver (Win 7/8/10)

M2M Router NB

Firmware
  Narrow Band M2M Router Firmware 2019-03-27

Driver
  RNDIS USB-LAN driver (Win 7/8/10)
  Prolific USB-LAN driver (Win 7/8/10)

M2M Router PRO 3 

Firmware
  M2M Router PRO 3 Firmware – 2018-03-21

 

Firmware
  RNDIS USB-LAN driver (Win 7/8/10)

WM-E1S 

Application
  WM-E Term configuration tool v1.3 (Win XP/Vista/7/8/10)
  Microsoft .NET 4 Framework (WM-E Term component)

WM-E3S

Application
  WM-E Term configuration tool v1.3 (Win XP/Vista/7/8/10)
  Microsoft .NET 4 Framework (WM-E Term component)

WM-E2S / WM-E2SL

Application
  UniTerm configuration tool v1.07 (Win XP/Vista/7/8/10)
  Microsoft .NET 4 Framework (Uniterm component)

M2M IO/RS485 CONCENTRATOR 8DI / 32DI

Application
  IORS485 Tool – configuration software v0.6

USB-RS232 cable adapter (ATEN UC232/Prolific)

Driver
  USB-serial connector driver (32 bit – Win XP/Vista/7)
  USB-serial connector driver (32 bit – Win 7/8)
  USB-serial connector driver (64 bit – Win 7/8/10)

 

DOWNLOADS



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