PRODUCT SUPPORT


 

Should you have any technical support requests or questions regarding our products, installation, configuration, setting or usage, give us a call or send a message to one of the addresses indicated in the Contacts menu. Our engineers and technicians will contact you as soon as possible.

 

7×24 hour support

Since our presence in  the market, we are continuously try to maintain our services on high quality level. For providing our Partners increasing needs, we provide 7 x 24 hour support with technical customer service on working days between 9:00 – 17:30 hours CET on the support phone hotline (+36 1-310-7075).
Over working hours
our support duty line is also availabel (+36 20-333-1111).

Remote Assistance (M2M Quick Support)

If you need online technical support, and it has already been negotiated with our colleagues, then we can connect to your computer – via remote desktop – to analyze the situation and find the solution to your problem.
You just have to click the 
M2M Quick Support icon here and download the application to your computer, execute the file, then fill the necessary account and password fields. Thus, our colleague will connect to the given IP address to provide you with remote support.

M2M Quick Support

 

Problem Ticketing

To register failures and problems, please use the support@m2mserver.com e-mail address. The incoming cases will be registered into our electronical problem ticketing system with a unique ID where we will keep on eye the case. After registering into the incident management system, you will receive an e-mail message. Then our colleague will be keep in touch with you as soon as it is possible.

 

Service conditions

Our Service Regulation and the related Conditions of Service and Warranty conditions for international regions can be required from the Support Team by email: support@m2mserver.com.

 

IT MAINTENANCE


 

Effective server maintenance and monitoring, server and data storage rental while the spendings of your Company are decreasing

 

Benefits

  • 10 years experience on supporting industrial partners and service provicers 
  • High level of services (high availability and trustiness, safe conditions)
  • You can rent workplace for your servers, workstations, storage or network devices in our server room with maintenance options, complete server monitoring and surveillance
  • You can rent physical or virtual servers, storage space
  • Infrastructure maintenance and administration with serving the whole server farm 
  • Assuring installations, configuration, executing operational system daily/weekly service tasks
  • Maintenance and monitoring of Linux- or Windows based server operation systems, databases, file servers, web and application servers
  • Safe DMZ zone option for servers
  • Opportunity for remote desktop, remote management
  • Backup route access (3G, LTE)
  • Technical support
  • Monthly reports
  • OTRS problem ticketing system for failures, unwanted cases

 

Server room conditions

  • Climatised server room with ventillation, temperature & humidity monitoring
  • Safe entrance – camera and secure ID controlled
  • The server room location assured with alarm center and patrol service
  • UPS and redundant power supply
  • Redundant network access, load balancing, fault tolerance
  • 7x24h monitoring
  • Opportunity for personal entries

DOWNLOADABLE UTILITIES


 

M2M Easy 2 Security Communicator/IO/ALARM

Firmware
  M2M Easy 2 Security Communicator Firmware (R06S)
  M2M Easy 2 Security Communicator Firmware (R08E7)

Application
  Microsoft .NET 4 Framework (EasyTerm v1.2/v1.3.1 component)
  EasyTerm v1.2 tool and configuration for R06S FW (Win XP/Vista/7)
  EasyTerm v1.3.1 tool and configuration for R08E7 FW (Win 7/8/10)
  EasyTerm v1.3.1 tool and configuration for R08E7 FW (Win XP/Vista)

M2M Easy 2 FIRE Communicator

Firmware
  M2M Easy 2 FIRE Communicator Firmware (R06S TMT)

Application
  Microsoft .NET 4 Framework (EasyTerm v1.2 component)
  EasyTerm v1.2 tool and configuration for (for R06S TMT FW)

M2M Easy CID 

Firmware
  M2M Easy Communicator Firmware v1.592W2

Application
  Microsoft Hyperterminal tool
  DrTerm configuration tool
  DrTerm factory default configuration file

M2M Easy FIRE 

Firmware
  M2M Easy FIRE Firmware v1.592 TMT

Application
  Microsoft Hyperterminal tool
  DrTerm configuration tool
  DrTerm factory default configuration file

M2M Digital Receiver (Enigma II) /
M2M IP2 Digital Receiver 

Driver
  CDM driver 21.18 (Win XP/Vista/7/8/10)

Application
  Uploader tool (Enigma II Uploader) v1.34
  Communication Tester tool (IPT) v1.04
  Terminal v2.38 configuration tool

USB-RS232 cable adapter (ATEN UC232/Prolific)

Driver
  USB-serial connector driver (32 bit – Win XP/Vista/7)
  USB-serial connector driver (32 bit – Win 7/8)
  USB-serial connector driver (64 bit – Win 7/8/10)

 

Downloads